Shipping policy

We ship every order from the United States. This policy explains where we deliver, what shipping costs, and what happens if something goes wrong. It should be read together with our Refund Policy and our Terms of Service.

Where we ship

We currently deliver to addresses within the United States only. We are not able to ship internationally at this time, and we cannot deliver to addresses outside the US even if an order is placed successfully.

Shipping options and cost

Shipping is calculated at checkout. The options available are:

Standard shipping — free on every order. There is no minimum spend. Free standard shipping applies to all orders delivered within the United States.
Express shipping — $75.00 flat rate. Available at checkout if you would like your order prioritised.

The rates shown at checkout are always the rates that apply to your order. If you see a different price at checkout than you expected, the checkout figure is the correct one.

Order processing

Orders are picked and packed on business days. Orders placed on a weekend or a public holiday begin processing on the next business day.

As soon as your order leaves us you will receive a shipping confirmation email containing your tracking number. If you have not received that email and believe your order should have shipped, contact us at contact@cozyno.store and we will check on it for you.

Delivery estimates

Any delivery date or window shown at checkout or by the carrier is an estimate, not a guarantee. Carrier delays, severe weather, and peak periods around public holidays can extend delivery times, and these are outside our control.

Getting your address right

Please check your shipping address carefully before completing checkout. We are not able to redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery.

If you spot a mistake immediately after ordering, email contact@cozyno.store as quickly as you can. If the order has not yet been dispatched we will do our best to correct it.

Missing, delayed or damaged parcels

If tracking shows your parcel as delivered but you cannot find it, please check with anyone else at the address and look in the usual safe places first, then contact us and we will open an enquiry with the carrier.

If your order arrives damaged, please contact us within a reasonable period of delivery with photographs of the packaging and the item. We will arrange a replacement or a refund in line with our Refund Policy.